Shipping Policy
The Prefunvyy Promise
At Prefunvyy, we believe great play experiences start with reliable service.
Every order is handled with care — from the moment it’s placed to the moment it arrives at your door.
To reduce unnecessary waste and keep our products accessible, many of our toys are shipped from trusted global fulfillment partners. This allows us to deliver engaging toys with efficient and responsible shipping.
1. Order Processing & Shipping Fee
Every order is carefully reviewed before shipment.
Processing Time
1–3 business days
Shipping Fee
$5.99 flat rate (worldwide)
Please Note
During peak seasons (holidays, promotional events, or high-volume sales), processing times may extend up to 5 business days.
2. Estimated Delivery Times
Because our products ship from global partner facilities, delivery times may vary depending on your location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 8–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of World | 13–18 business days |
We appreciate your patience as your order makes its way to you.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking Updates
Please allow 1–3 business days for tracking information to update after the shipping label has been created.
If tracking does not show immediate movement, your order is already in transit.
4. Customs, Duties & Taxes
For international orders, shipments are sent DDU (Delivered Duty Unpaid).
This means:
• Any customs duties, import taxes, or local fees are the responsibility of the customer
• Prefunvyy is not responsible for delays caused by customs clearance
• Customs policies may vary by country
5. Order Changes & Cancellations
We process orders quickly to ensure timely delivery.
If you need to change your shipping address or cancel an order, please contact us at:
within 12 hours of placing your order.
Once processing has begun, we may no longer be able to modify or cancel the shipment.
6. Lost or Damaged Packages
Your satisfaction is important to us.
Damaged Items
If your order arrives damaged:
• Please email clear photos of the damaged item within 72 hours of delivery
• Our team will arrange a replacement if applicable
Lost or Stolen Packages
Prefunvyy is not responsible for packages that are lost or stolen after the tracking status shows “Delivered.”
If your tracking indicates delivery but you cannot locate your package, please:
• Check with neighbors or household members
• Contact the shipping carrier directly to file a claim
We are happy to provide tracking information to assist with your claim.
However, we cannot issue refunds for orders marked as successfully delivered to the shipping address provided at checkout.
If you have any questions about shipping, please contact us at: