FAQ

Frequently Asked Questions

Welcome to our Frequently Asked Questions page. Below, you can find helpful information about payments, order management, shipping, delivery, and after-sales assistance.

If your question is not covered here, please email support@prefunvyy.com and include both the email address used at checkout and your order number. Our customer service team will review your request and assist you accordingly.

Orders and Payment

How can I use a promotional or discount code?

Discount codes can be entered during checkout, whether you choose PayPal or a debit or credit card.

  1. Choose the item you would like to order and select “Add to Cart.”

  2. Open your shopping cart and click “PAY WITH DEBIT/CREDIT CARD” to continue to checkout. This checkout option can be used for both PayPal and card payments.

  3. If you are shopping on a mobile device, select “Show order summary” to display the discount-code field.

  4. If you are using a desktop computer, the discount-code box will appear on the right-hand side of the checkout screen.

  5. Enter and apply the code before completing your payment through PayPal or an eligible debit or credit card.

Which payment options are available?

We support a range of commonly used and secure payment methods, including:

  • PayPal

  • Visa

  • MasterCard

  • American Express

  • Diner’s Club

  • Most widely accepted debit and credit cards

  • Apple Pay

  • Google Pay

What will I be charged for shipping?

Standard international delivery generally costs USD $5.99. The actual shipping amount may differ depending on the destination, available delivery services, or promotional offers in effect at the time of purchase.

Any applicable shipping charge will be displayed during checkout before you submit payment.

Shipping and Delivery

Are orders shipped internationally?

Yes. We provide shipping to customers worldwide.

To improve delivery efficiency, we cooperate with fulfillment facilities in several countries. When inventory and logistics conditions allow, your order may be dispatched from the warehouse located closest to your delivery address.

What is the estimated delivery timeframe?

After an order has been processed and sent out, delivery normally takes approximately 10–20 business days.

Where can I track my shipment?

After your package leaves the fulfillment facility, a shipping confirmation will be sent to your email address. This email will include the tracking number assigned to your parcel.

You may enter the tracking number on a shipment-tracking platform such as 17track.net to check its latest status.

Why is there no recent movement in my tracking details?

Tracking information may not appear immediately after a shipping confirmation is issued. In many cases, the carrier requires approximately 24–48 hours to register the first update.

There may also be temporary gaps between scans while a parcel is being transferred between sorting centers, carrier facilities, or regional delivery partners. A brief pause does not necessarily indicate that the shipment has stopped moving.

Why were only some of my products delivered?

Orders containing several products may be divided into separate shipments. This can happen when products are stocked at different fulfillment locations or when sending them individually can shorten the overall delivery period.

Each separately shipped parcel will have its own tracking number.

Updating or Canceling an Order

Can I correct my delivery address, recipient name, or telephone number?

Contact us as soon as possible by emailing support@prefunvyy.com. Please use the following email subject:

Urgent: Address Change

Your message should contain:

  • Your order number, for example: 071SHOP-112938

  • The email address connected to the order

  • The complete corrected recipient and delivery information

We will make a reasonable effort to update the details before fulfillment begins. However, once the parcel has already been shipped, we cannot guarantee that the delivery information can be changed.

Can I change the size, color, quantity, or other item details?

Order adjustments may be possible when the request is received before fulfillment.

Please send an email to support@prefunvyy.com using this subject line:

Urgent: Order Change

Include the following information:

  • Your order number

  • The email address used when placing the order

  • A precise explanation of every requested change

Changes cannot be assured after the order has entered the fulfillment process.

Is it possible to cancel an order?

An order may be eligible for cancellation as long as it has not yet been dispatched. A minor order-processing charge may be deducted or applied where appropriate.

Once a shipment has been handed over for delivery, the order can no longer be canceled.

Assistance After Delivery

What should I do if my product arrives damaged?

We regret any inconvenience caused by an item arriving in damaged condition.

Please contact support@prefunvyy.com and provide:

  • Your order number

  • The email address associated with the purchase

  • Clear photographs or a video showing the damaged product

  • A readable photograph of the shipping label attached to the parcel

After receiving the required information, our support team will review the case and provide assistance as promptly as possible.

What should I do if the product is defective or has a quality problem?

Product quality is important to us, and we will review legitimate product concerns carefully.

Please email support@prefunvyy.com with:

  • Your order number and order email

  • A detailed explanation of the problem

  • Clear images or video footage showing the defect or quality concern

The submitted evidence should clearly display the affected area so our team can properly assess the issue.

What happens if I receive an incorrect product or an item is missing?

Please notify our support team at support@prefunvyy.com and include:

  • Your order number and checkout email address

  • Photos or video of the product that was delivered incorrectly

  • A description of any product that was not included in the shipment

We will investigate the order details and work to resolve the matter as soon as reasonably possible.

Account and Email Notifications

Why did I not receive an order-confirmation message?

First, review your spam, junk, promotions, or filtered email folders, as automated order messages may occasionally be redirected there.

If the confirmation still cannot be found, email support@prefunvyy.com and provide the email address entered during checkout. Our team can verify the order and resend the confirmation when available.

What should I do if my tracking number has not arrived?

Tracking information is generally emailed within 1–2 business days after order processing has been completed.

If more than two business days have passed, check your spam or junk folder. You may also contact our customer support team for further assistance.

Customer Service

Email: support@prefunvyy.com
Telephone: +1 (323) 553-7434